Account Manager & Customer Service/ £19,000/ Hertford

Posted 6 days ago by Smart 10 ltd

Title: Account Manager / Customer Service Executive

Salary: £19,000 per annum

Location: Hertford, Hertfordshire

Contract: Permanent, Full Time

Our client is a successful and expanding company based in Hertford, who are currently recruiting for an experienced Account Manager / Customer Service Executive to join them as they continue to develop their business. The successful candidate for this position will have full sales and service ownership for your own client base.

Acting as a single point of contact, the ideal candidate will be required to deliver proactive Account Management and excellent Customer Service at all times. It will also be your responsibility to gain full knowledge and awareness of the database, growing this via referrals and recommendations.

To succeed in this role, you will need to be target driven with a strong work ethic and have the desire to do well in your career!

Duties:

  • Manage, develop and maintain relationships

  • Deliver outstanding sales through excellent service

  • Grow business by meeting sales targets

  • Identify and secure referrals by up-selling and campaign activities

  • Proactive account management

  • Act as single point of contact for all queries

  • Manage, organise, and update in-house database

Skills/experience required:

  • Previous experience in a similar role

  • Graduate or higher education is preferred

  • Able to build and develop relationships

  • Excellent communication skills

  • A strong understanding of customer service techniques

  • Excellent literacy and numeracy skills

  • Confident in use of MS Office (in particular Word and Excel and ideally Access or a similar database)

Company Benefits:

  • Private Healthcare

  • 6% Pension

  • Death in service x 4

  • Company Perk Box

  • 23 Days annual leave

  • Free Parking available on-site

Smart10 Ltd is a "Multi Award Winning" and Independently run recruitment consultancy which specialises in both Permanent and Temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012, Best New Business Award in 2013 and 'Business Person of The Year in 2016, at The Hertfordshire Business Awards, for being the most "promising" and "innovative" company within Hertfordshire.

We are proud to work with a leading number of blue-chip companies as well as smaller SME’s throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client’s expectations.

Should you be short listed for this position, a member of the Smart10 team will be in touch with you in the next five working days. Good luck with your application!

Application question

Do you have a degree or equivalent?

Reference: 34838474

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