Account Manager - Bourne End

Collections Advisor

Bourne End

£20,000-25,000 plus Excellent Bonus and Employee Benefits

Our client a growing and successful Finance Business is looking for a Customer Collections Advisorr to join their Bourne End office.

The main purpose of this role is:

  • To proactively contact customers across full product range that have fallen into areas and experiencing financial hardship.
  • To identify long term solutions for repayment of loans
  • To achieve against a number of targets including quality of conversation and productivity

Main duties and responsibilities:

  • Achieve monthly call quality expectations through QA and Team leader checks.
  • Achieve monthly £ collected target by recovering arrears balances through inbound/outbound customer interactions.
  • Consistently demonstrate conversations with customers are in line with call structure guidelines and TCF
  • Ability to understand and help vulnerable customers.
  • Pro-actively contributes to the growth of the department by suggesting ideas to improve customer experience, mitigate risk and/ or improve bottom line results.
  • Self-motivated and takes responsibility for own workload and targets with minimal supervision.
  • Where no immediate remedy can be achieved, uses sound judgemental and questioning skills on can't pay scenarios to agree reduced payment arrangements.
  • Participate actively in all team based incentives.

Key Interfaces

  • Call Quality
  • Account/review/accuracy
  • Productivity/Efficiency Measures
  • Audit requirements

Due to high volume response only suitable candidates will be contacted.

Required skills

  • Banking
  • Insurance
  • Sales
  • Financial Sales
  • Loans Adviser

Reference: 34830059

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