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Account Executive

Posted 5 February by BrighterBox Ended

International fintech startup

Company Description

Our client is re-thinking the way we make overseas payments. By seamlessly connecting the world’s leading foreign exchange companies with customers in one venue, they make great rates more accessible and sending money abroad fairer. They have an award winning platform where foreign exchange companies compete in a live, transparent marketplace to win your business.

Job Description

You will play a pivotal role in delivering a smooth user experience, engaging with every new client as the first point of contact and adding value to our customer relationships.

Key Responsibilities:
  • First client contact - make the 'intro call’ within 15 mins of receiving the application
  • Complete the Fact Find, adding to the Client Profile to ensure we have a full understanding of the client requirements
  • Where possible, arrange a quick demo of the platform via screen-share
  • Manage the client expectations through the activation process
  • Outline and request any requirements for supporting documents
  • Follow up outstanding documents to complete the Client Profile
  • Push out the completed application to the appropriate Payment Partners
  • Deal with the relevant Compliance teams
  • When activated, introduce the relevant Relationship Manager
  • Maintain best practices with all software programmes
  • Perform in line with all KPI’s

Desired Skills and Experience:
  • Mission oriented candidate, energised by making customers happy
  • Suitable for entry-level candidate as full training will be given, but previous experience in customer service or sales will be beneficial
  • Excellent verbal and written communication with a high level of professionalism (French is a benefit)
  • Ability to easily develop relationships with new people
  • Ability to multi-task and handle matters with no supervision
  • Strong organisational skills - process driven approach
  • Experience with CRM systems is a plus

You will report directly to our Head of Account Management

Reference: 34396272

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