As a Client Manager, some of your key responsibilities will involve managing the service provided to clients by corporate and those to whom the company subcontract elements of service. Ensuring the highest level of service to each assigned client in line with the agreed client service tools. Identifying each client's service requirements and managing the client service team to ensure service meets agreed standards. Will identify and introduce the company's products and services to meet the client's needs and understand and communicate each client's business issues and needs to the service team and other parts of the company.
Will build and maintain a good understanding of each client's business including financial performance, objectives, market perception, products and services, management structure and key personnel. Build and maintain a good understanding of each client's industry including general industry issues and cycles and the client's market position and competitors. Will build client relationships with key decision-makers. Identify the key decision-makers and facilitate relationships between these individuals and the appropriate company personnel.
Will keep clients advised of key issues, including insurance market trends, changes in legislation and new and innovative products and services. Act as dual servicer for other client managers as required and ensure dual serving on own clients where appropriate. Grow the revenue and profitability of his/her client portfolio. Meet annual revenue target for this portfolio. Identify and monitor the cost of providing service, having the confidence to charge clients for additional work.
Will ideally be ACII or equivalent and have proven experience in the insurance industry with experience in client relationship management. Experience within the core lines of commercial risks is essential. Experience of managing large corporate insurance risks or public sector insurance experience is desirable but not essential. Will have technical Insurance knowledge. Commercial understanding of business, i.e. market forces, business drivers, etc. A good understanding of client business and risk issues. Understanding of the insurance market dynamics and key players
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