Account Executive / Admin

Account Executive

Based in Hampton.

Full time office-based role
Salary: £ per annum plus bonus and benefits

Working hours: 8:00 AM to 5:30 PM (37.5-hour week)

We are currently recruiting for an Account Executive on behalf of one of our clients, a well-established organisation based in the Hampton area. This is a fantastic opportunity with anyone who has excellent communication skills and solid administrative experience.

Key Responsibilities: -

• To provide support to Account Manager in maintaining and developing existing client relationships through proactive management
• To act as the main day to day point of contact for all clients; to produce client documentation within defined time-scales
• Produce new vehicle orders
• Progress orders advising clients of any change
• Generate and issue new vehicle contracts and monitor return
• Arrange new vehicle deliveries / vehicle collections
• Arrange vehicle re-allocations where required
• To handle and solve all client and driver queries in a prompt and professional manner, seeking guidance from the Account Manager and/or other departments where necessary
• To manage and/or generate monthly customer invoicing and recharges
• To generate and authorise external supplier orders
• To produce regular and 'ad-hoc’ client reports within defined time-scales
• To provide advice on rescheduling and early termination, seeking guidance from Account Manager, where necessary
• To maintain a professional attitude, building and maintaining relationships with internal and external customer
• To act in a manner which is efficient, orderly and timely ensuring tasks are achieved within the set time-scales
• To deal with any concerns or issues that may arise, implementing preventative improvements
• To undertake and complete development solutions as deemed necessary and as required in the performance of the role

Person Specification: -

• Account Management or sales administration experience from within the motor or automotive industry
• Customer service background/experience
• High levels of proficiency in Microsoft Office
• Ability to produce accurate work to tight deadlines under pressure with excellent time management skills
• Excellent written and verbal communication skills
• Excellent administration skills
• High level of Customer Care and quality service
• Problem solving ability
• Strong team player with strong negotiation skills
• Data/Information Analysis skills
• Positive, flexible outlook
• Full Driving Licence desirable
• Degree educated or equivalent desirable