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Leading a team of Account Managers, the ideal candidate will be a highly experienced strategic Account Manager / Director with a background in the BPO sector and will be therefore well versed in client engagement and the development of deep commercial relationships adding value to the agreement while always striving to grow the relationships organically through the delivery of exceptional service and results.
The successful individual will posses a demonstrable background in BPO Account Management within a large complex, multifaceted BPO. They will demonstrate an excellent range of effective communication skills with the ability to adapt style according to demands of the audience and have the ability to persuade and influence others with proven negotiations and sales skills and able to work at a senior level.
Working with the Director of Operations, this post is the first point of contact with clients and owns the commercial relationship including the ongoing retention and development of the accounts.
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