Account Controller (Maternity Cover)

Posted 13 June by BCA

This is an exciting opportunity to join British Car Auctions, a fast paced company that really values your skills and hard work - a chance to work for the BCA Sales Team, a positive and focused team working for Europe’s largest vehicle remarketing company.

Main purpose of job:

You will report to the Sales Manager and provide and manage all designated customer accounts in accordance with current service level agreements to ensure maximum vehicle entries and sale conversions are achieved.

Main Responsibilities:

  • Establish and maintain an ongoing professional relationship with designated customers, in compliance with the Company’s business ethics and practices, so that the customers are encouraged to increase the number of vehicles entered for sale with the Company and so that the number of vehicles sold is maximised.
  • Where applicable canvass designated customers to maximise vehicle entries and ensure that any appropriate transport requests are processed.
  • Process vehicles entered for sale so that service level agreements are correctly applied.
  • Maintain Pre-Sales Reports, Assured reports and Flash reports.
  • Regularly liaise with designated customers to ensure that all pre and post-sale reporting requirements are adhered to.
  • Produce and amend as necessary any required documentation, entry forms or catalogue listings in accordance with the Company’s procedures and the customer’s service level agreements.
  • Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as is reasonably practicable. Escalate any complex issues to the relevant manager.
  • Advise designated customers on industry market conditions and achievable selling prices of vehicles entered for sale so that customers’ expectations are realistic, bids from purchasers are accepted and the Company’s services are fully utilised.
  • Ensure that any of the Company’s services used by designated customers (such as valet, wash, transport, appraisal reports and inspection reports) are correctly documented and reported so that the Company is able to charge the customers the appropriate level of fees and commission
  • Participate in presale marketing activities for every relevant sale to maximise sale day activity.
  • Actively participate in provisional sale activity to ensure maximum conversions for each relevant sale.
  • Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development.
  • Participate in vehicle Lotting and allocation of vehicles and occasional driving on busy sales days to make sure vehicles are in place before the auction begins.

The role of Account Controller requires a high degree of relationship building with customers - hence the job holder must be able to gain the trust and confidence of the customer by detailed account management, industry knowledge and interpersonal skills.

The working hours of the position will vary according to auction times, sale days and other requirements of the business. A flexible approach to hours of work is therefore needed.

Monday - Friday 8.30am - 5.30pm

Essential Criteria

Experience of building and maintaining good working relationships

Excellent attention to detail

High level of accuracy

Customer Service background

Experience in a fast paced environment/office

Desirable Criteria

Previous Account management experience

Industry experience

Driving license

Working for BCA

We have been bringing together buyers and sellers for nearly 70 years. Starting in 1946 as Southern Counties Car Auctions, we were one of the first companies to let people across the UK buy and sell a wide range of cars at auction, from budget run-arounds to exotic imports.

Working for BCA you will receive;

Benefits include paid holiday

Company pension scheme

Childcare Vouchers

Internal promotion as much as possible

Free parking onsite

Cycle to work scheme

Subsidised onsite restaurant

Uniform will be provided (excluding footwear)

Reward scheme that offers online and high street discounts

If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!

Required skills

  • Account Management
  • Administrative
  • Customer Service
  • Vehicle Tracking

Application questions

Have you worked in a busy fast paced office?
Do you have administrative experience of more than 2 years?
Have you managed customer accounts?

Reference: 35375065

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