Account (Contract) Manager - Manned Guarding

Posted 9 April by Fairford Associates Easy Apply

My long established ACS accredited client provides a portfolio of manned guarding services for a varied but prestigious client base in the Thames Valley and Home Counties. They are currently looking to appoint an Account Manager to manage a portfolio of contracts across a region stretching from Uxbridge in the East to Newbury in the west, Aylesbury to the north and Slough to the south the sites are a mixture circa 20 sites comprising of business parks, offices, pharmaceutical and educational sites. The head office is in High Wycombe and the role holder will spend 50% of the time in the office and 50% on site. The role holder will be included in the duty management roster which is one week in three. The main purpose of the role is to ensure the provision of optimum client security services and contribute to profitability by ensuring the effective supervision and control of all operational activities in a manner consistent with company standards, client, contractual and legislative requirements. Generally, the Account Manager will act as a single point of contact for all day to day service delivery needs for their portfolio with their focus being on client relationship building, retention and growth. In addition to this the role holder must coordinate closely with all operational, management, and administrative sections of the business.

Duties & Responsibilities:

  • Providing a single point of contact for assigned clients for all day to day service delivery; focused on client relationship building, retention and satisfaction
  • Liaison and collaborating with internal resources to meet the needs of the client (e.g. Finance, Operations, Control Centre)
  • Identify and take appropriate action on opportunities to grow the business organically and participate in the management and negotiation of contract renewals.
  • Provide regular updates internally and to clients on the progress of new strategies and security programs
  • Management of all frontline security personnel under your control with the administrative assistance of a Duty Operational Supervisor including disciplinary and grievance matters
  • Ensure that weekly and monthly reporting (KPIs) to the client is complete, meeting our and client standards/expectations.
  • Create and continually manage Assignment Instructions & Risk Assessments for all locations within your control
  • Act as primary point of communication with client, hosting regular calls and weekly/monthly meetings
  • Ensure that new employees receives proper training for the role; responsibilities assigned and that all training is properly documented
  • Minimize negative turnover of personnel
  • Keep internal stakeholders informed of changes and updates to ongoing initiatives for the client
  • Monitor and ensure that the scheduler has all locations suitably manned
  • Act as Duty Manager (on a Roster) out of hours to provide support to the Control Centre
  • Conduct initial site surveys for Mobile, Keyholding & Alarm Response customers and produce Assignment Instructions & Risk Assessments for these sites

The Ideal Candidate:

  • Proven management experience within the security industry
  • Meet and maintain any applicable licensing requirements (SG or DS).
  • Excellent verbal and written communications skills
  • The ability to think on your feet and solve problems creatively
  • Be a role model to motivate and lead a varied team to deliver the highest standards in security
  • Must be committed to the company’s goals and objectives and good dealing with people
  • Experience managing and monitoring health, safety & welfare of your security teams

Skills Required:

  • Efficiency in oral and written communication
  • Managing contract compliance
  • Proficiency with Microsoft Office Applications
  • Superior customer service orientation
  • Coaching, mentoring, motivating and promoting Health & Safety in the workplace
  • Managing security staffing levels
  • Provide regular updates internally and to clients on the progress of new strategies and security programs

Salary £30k, potential annual bonus, company Car, laptop & mobile phone will all be provided.

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.

Required skills

  • Contract Management
  • Operations Management
  • Man Management
  • Manned Guarding

Reference: 34863801

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