Account Administrator

Posted 12 September by Gap Professional
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Our client is a leading distribution business in Stoke-on-Trent and are looking for an Account Administrator who will be responsible for the running of an account in a customer service capacity.
You must ensure that the customer's operational requirements are met at order level to ensure deliveries are delivered on time in full.


  • Working directly with the client's customer service team and the company's warehouse supervisors to achieve delivery targets on orders and per customer requirements
  • Updating and distribution of weekly KPIs' to monitor service performance at contractual level
  • Book all inbounds
  • Collate and compile invoicing data
  • Ensure all documentation and information is available for colleagues to process and complete tasks
  • Capture all costs for administration and distribution functions
  • To ensure all orders are processed according to customer/order specifications within the framework of WMS
  • Produce labels and documents to meet all customer requirements
  • Provide first line contact for the Clients Customer service team in answering queries

The ideal candidate will need:

  • 2 years in Customer Service role
  • Understanding of Warehouse and Logistic operations
  • Microsoft Office Skills
  • Knowledge of WMS (Cargowrite)
  • Excellent communication skills, ability to communicate at all levels
  • High organisational skills, ability to plan and manage work load
  • Highly motivated with a positive attitude

gap professional is acting as an employment agency on behalf of its client

Required skills

  • account
  • customer service
  • administrator
  • logistics
  • warehouse

Reference: 36096885

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