Accommodation Manager

Posted 28 January by Ellis Knight Bespoke Recruitment

Do you have excellent rapport building skills and enjoy working in a customer facing role? Are you seeking a full-time role on a permanent basis? Read on because we have just the job for you......

This is a fantastic opportunity to work with a premium student accommodation provider. With luxury facilities including a games room and communal tv lounge area we are looking to appoint a manager to take responsibility for a small team.

Based very close to the town centre, the site is easily accessible via public transport

Salary: £28,000- £35,000 (dependant on experience)

You will be working Monday to Friday (37.5 per week) 9am - 5:30pm

You will be responsible for the following duties:

  • Ensure that all visitors and residents receive a warm, friendly and informative welcome
  • You will be the first point of contact and will be responsible for ensuring that all enquiries are responded to promptly and efficiently
  • Work with assistants to show new potential tenants around rooms with the aim to convert viewings into room bookings
  • Build strong working relationships and providing an excellent service
  • Ensure that any maintenance issues are address and rectified in a timely manner
  • Work with the team to coordinate events and provide an excellent environment for the students to live in
  • Ensure that health and safety regulations are met
  • Undertake room inspections and report any issues
  • Use local knowledge to ensure that visitors and residents are aware of local amenities and attractions to maximise their stay
  • Ensure that budgets are met
  • Management of one Maintenance Operative providing guidance and mentoring where needed
  • Participate in client meetings and conference calls at scheduled times throughout the month

The skills/attributes that we are seeking are:

  • Excellent customer service skills
  • Experience within student accommodation would be preferred but is not essential dependant on previous experience
  • Strong communicator with the ability to build rapport with customers and visitors
  • Strong leadership and mentoring skills
  • Client focused approach
  • Good IT skills (Microsoft Office)
  • Highly organised and proactive approach
  • The ability to multi task and manage changing priorities

Interviews will be held during early February, we look forward to hearing from you

Application questions

Do you have strong customer service skills?
Have you worked within student accommodation before?
Do you have facilities experience?
Can you work full time hours?
Can you work in Kingston Upon Thames?

Reference: 34338412

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