Accommodation Coordinator, Student Accommodation - West London (up to £24,000)

Posted 17 January by Rubix Recruitment Group Ltd

An exciting opportunity based in West London has arisen for a customer focused individual to help run and support the Resident Manager within a student accommodation building. Our client is a growing brand within the Student Accommodation and Private Rental Sector and offers the right candidate a great opportunity for progression and personal development.

The Accommodation Coordinator is responsible for fostering and maintaining a friendly and professional environment for students whilst delivering administrative, sales and facilities management support. The successful person will bring three key values to this role; Integrity, Energy and Commitment. Responsibilities of the role will include the following:

  • Customer Service - Add to the company's extraordinary customer experience; effective and courteous communication between students and colleagues. Provide front of office duties. Complete check ins/check outs in a timely manner and respond to customer enquiries and complaints efficiently and in line with the company's operating procedures.
  • General Facilities/Property Maintenance - General property maintenance of common areas and cleaning of apartments during turn around; comply with regular fire safety and health and safety standards; scheduled flat inspections.
  • Sales - Contribute to the delivery of KPI's; process and respond to sales enquiries in a timely manner; perform viewings for customers; understanding the local student accommodation market and competition.

Skills & Experience Required

  • Excellent customer service skills
  • Student Accommodation or related industry experience (hospitality, hotels etc) preferred.
  • B2C sales experience
  • Previous administration experience
  • Demonstrable experience of effective communication, both oral and written
  • Intermediate skills in the use of business operating systems including Microsoft Office
  • Ability to work weekends and public holidays when required

Salary

  • Up to £23,000 basic salary
  • 10% bonus structure

If you are interested in applying for this role, please click the link below.

Required skills

  • Customer Service
  • Lettings
  • Property Management
  • Sales
  • Student Accommodation

Application questions

Do you have previous experience in student accommodation or related industry?
Do you have previous experience in customer service?
Do you have previous experience in B2C sales?

Reference: 33332476

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