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1st Line software support

Posted 13 April by EDAVA CONSULTING LTD Easy Apply Ended

1st line software support desk - online accounting software.

£18,000 to £21,000 + bonus

There is a different feel to this company located on the Bristol outskirts.

There will be a salary of £18 to £21k DOE and all the usual generous Bonus Scheme, Private Medical Insurance, Death and Disability Insurance and Contributory Pension Scheme etc.

It's the people that will make the difference here, and the prospects for progression right through to the top.

We are looking to speak to Applications Support Coordinators / Customer Support Co-ordinators / Help Desk Consultants with a finance background.

AAT or ACCA qualified would be nice but not essential.

Sage or similar experience will be a huge advantage.

We are looking to speak to someone who has spent time working in a software support role (not technical), with a finance background or qualification hopefully.

Or if you are a super organised Administrator, with the finance background, that fancies doing something different.

If you’re the sort of person that can get on with a Finance Director or the person that inputs the Purchase Orders get in touch.

You will have an opportunity to help with the future path of the software as well as being the voice of the customer within the team. You will be the first port of call for the customers who call our Support help desk, you will be logging issues (email, website and phone), giving advice and be the main point of contact between customers and all other departments within the organisation.

It's a key role.

A real customer services focus is needed, the ability to multi task, be organised, have super admin skills and have a passion for improving things and owning things whilst staying calm.

Key points you will need to do:

  • Logging new support calls reported via telephone and email
  • Monitor Application Support helpdesk queue and respond to calls within SLA’s
  • Address user queries regarding use of our applications
  • Log and process requests for change / Enhancements
  • Updating and Managing Knowledge base
  • Assist with resolution of logs
  • Liaise with customers, departments, and ensure everyone is updated
  • Own documentation and be very organised

It would good if you are -

Experienced in Software Support and Accountancy, and want to build relationships with friendly customers. Also if you want to succeed and are happy to get stuck in (sometimes at the deep end) and remain happy and positive.

The company -

They focus on making things simple - no smoke, no mirrors. That’s why they have developed some pretty brilliant accounting software that’s intuitive and practical. This all boils down to finding a better way. The team are very distinctive and their mix of people, personalities, skills and talents outside the office is what makes them stand out from other companies in the finance sector.

Please send your CV today as we are interviewing next week.

Required skills

  • Accounting Software
  • Customer Service
  • Help Desk Support

Reference: 33632437

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