8 x Customer Service / Complaint Handlers - Kenilworth, Coventry!!!

Posted 5 July by Hollyfield Personnel Easy Apply

8 x Customer Service / Complaint Handlers - Kenilworth, Coventry!!!

Our massive client based in Coventry is NOW recruiting for 8 x Customer Service / Complaint Handlers to start immediately.

This role is on a Temporary to Permanent basis.

You must be a car owner / driver to get to the location of where this role is based.

Must be fully flexible between the hours of 8AM - 8PM as the shifts run on a rota basis.

This role is starting immediately apply now to avoid disappointment.

Main duties include:

  • To investigate and identify root cause issues for our customers
  • Resolving complaints
  • Dealing with any general enquiries
  • To be a team player and work collaboratively with all departments
  • Find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required and assist the Contact Centre Staff during busy periods

Key skills required -

  • Excellent communication skills
  • Be adaptable to change in a growing Business
  • Ability to solve problems
  • The ability to handle high volumes of Inbound and Outbound calls
  • The ability to be a team player and work under pressure
  • PC literate (experience of Word and Excel)
  • Organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail

Hours: Full time hours / Must be fully flexible between the hours of 8am - 8pm

Salary: £8.26 per hour

Available to start immediately

Car parking on site

**Please note: due to the high volume of applications we receive, if you have not received a response within 5 working days, then please assume that you have been unsuccessful on this occasion**

Reference: 34829186

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