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4on 4off General and Customer Service Administrator

4on 4off General and Customer Service Administrator

Posted 12 April by BioMarsh Environmental Easy Apply Featured Ended

Job Function

  • Acts as liaison between customers and service department by communicating with customers and expressing customer concerns to service department;
  • Liaising with drivers, various office departments and customers.

Customer service responsibilities

  • Offering customer support;
  • Handling enquiries;
  • Answering incoming calls and managing all account incoming calls professionally and promptly;
  • Performing administrative functions; providing general administrative support, to prepare correspondence and documents. All data to be entered clearly and emails responded to in a timely manner.
  • Updating client accounts;
  • Contacting customers via telephone to agree abortive/amendments to orders based upon drivers instructions/information and follow up in writing;
  • Processing customer correspondence;
  • Working in conjunction with the Logistics Department;
  • Reporting all accidents or damage, however minor, to the Company immediately;
  • Working with waste management requests on a daily basis, maintain a good understanding of what the business delivers;
  • Booking hotels for drivers where necessary with the appropriate planning and authorisation;
  • Co-operating with employers and co-workers to help everyone meet their legal requirements;

Skills and attributes

  • Computer literate
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Professional and flexible
  • Ability to remain calm under pressure
  • Problem solving
  • Driven and positive
  • Multi-tasking
  • Administrative and organisational skills
  • Team player
  • Proactive - able to plan ahead through strong organisational and logistics skills

Required skills

  • Communication Skills
  • Customer Service
  • General Admin
  • Reception

Reference: 34481983

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