3rd Line Technical Support Analyst Bristol £40-45K

Posted 15 February by Pin Point Recruitment
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3rd Line Technical Support Analyst

  • Bristol
  • £40-45K
  • Full time - permanent role
  • Immediate Hire

My client, a technology based European organisation is seeking a 3rd line technical analyst to join their expanding team. The support analyst will become part of a highly skilled team in a very busy environment and will provide ongoing maintenance and development associated core infrastructure and networks. You will be the last line of escalation for complex escalated problems, new customer builds/installs and large projects, having a technical affinity with Linux providing 3rd line support to both an internal and external client infrastructure.

The role includes;

  • Assisting in the implementation of 3rd Line projects.
  • Providing 3rd Line Support of Servers, Firewalls, SANs, Content Delivery and other devices.
  • Managing escalations from Second Line and to other parts of PCC Operations
  • Provide accurate and timely diagnosis and rectification of ITC faults.
  • Analysing system architecture, planning and implementing more efficient and effective client device management practices.
  • Performing hardware/software repair, maintenance and installation.
  • Resolve or escalate problems and service requests according to established procedures
  • Manage prioritisation of 3rd Line Support workload to ensure response-time SLA commitments are met.

Essential Skills;

  • Evidencable 1st-3rd line support experience in a multi-channel organisation.
  • A working understanding of and technical certification in;

-Windows, Linux OS

-Linux Support & Administration

-Storage Support & Administration

-Cisco switches & vlan Administration

-Cisco ASA Firewall Administration

-Virtualization

  • CCNA; VCP qualifications.

Person specification:

  • The successful candidate for this role would have had previous IT support experience, preferably gained in a production environment.
  • Sound planning and organizational skills.
  • Ability to deal with various levels of staff.
  • Experience of support in a heterogeneous environment essential

Required skills

  • CISCO
  • Linux
  • VMware
  • 3rd Line Support

Reference: 37294049

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