3rd Line Team Leader

Posted 9 April by Hays Specialist Recruitment Limited Easy Apply

3rd Line Team Leader | £36,000 - £44,000 | Glasgow

Your new company

A large public sector organisation in Glasgow is looking to add a 3rd Line Team Leader to their team.

Your new role

As the 3rd Line Support Team Leader you will be responsible for running all aspects of the end user computing based services including Active Directory, Build creation and management, patching and software packaging and deployment. You will manage a small team of 3rd Line Support Analysts and will work with project teams to implement new or improved services in the end user computing space

What you'll need to succeed

Essential Criteria:

  • Experience of managing or supervising staff
  • Experience of workload management and prioritisation
  • Educated to HND (SCQF Level 8) in an IT related subject or comparable work experience in an IT environment

Desirable Criteria:

  • ITIL Foundation

Knowledge and Skills: Essential Criteria:

  • Knowledge and experience in End User Computing environment support
    • Build creation and management
    • End user device patching
    • Active Directory
    • Software packaging and deployment


Desirable Criteria:

  • Knowledge and experience of SCCM

Personal Attributes: Essential Criteria:

  • Customer Focused with the ability to understand and resolve technical issues
  • Excellent communication skills
  • Good analytical and problem solving skills
  • Prepared to take personal accountability for defined area of responsibility
  • Ability to work under pressure
  • Ability to motivate and develop a team
  • Good attention to detail
  • Ability to be innovative especially when looking for solutions taking value for money into account
  • Flexible and proactive

Desirable Criteria:

  • Desire to widen area of expertise and to look for personal development opportunities both personally and for team members



What you'll get in return

You will have access to a full range of benefits to support you both inside and outside of work. As well as a competitive salary they offer a great range of benefits with a central location.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 34860766

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