3rd Line System Engineer

Posted 12 July by Elite Group
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MWL Systems, part of Elite Group, is a well-established and respected supplier of IT systems and support to businesses.
We partner with leading vendors whose products are integrated into high performance solutions for our wide-ranging client base.

We are currently recruiting a 3rd Line System Engineer to help support our customer base, and continue to provide the high levels of service that our clients expect.

The successful candidate will be an experienced 3rd Line Engineer ideally holding a current Microsoft accreditation or similar with experience in:

  • MS Active Directory
  • Windows Servers 2008 – 2016
  • Microsoft Exchange
  • Server Virtualisation (Hyper V/VM Ware)
  • LAN/WAN (routers, switches)
  • Backup and DR Solutions
  • Server Hardware
  • Storage Infrastructure
  • O365/Azure
  • Customer facing query resolution

Day to day you’ll be in the office, supporting customers remotely, but you will be required to visit our clients from time to time.

Responsibilities would include working within a team of 3rd Line Engineers, providing ICT service call management and third line support.

You’ll be:

  • Troubleshooting and resolving high level customer technical problems
  • Managing more complex escalated support requests from 2nd line support through to resolution
  • Out in the field installing new solutions and software at customer premises
  • Supporting the sales team in solution design

MWL, part of Elite Group is looking for applicants that can share in our core values, of honesty, integrity, commitment to customer service, forward thinking and teamwork.

We set our ambitions high, and so should you. We know that the only way we can achieve our goals is if we have an active, engaged workforce. That’s why make sure we treat our staff right.

When you join MWL part of Elite Group, we will make sure you’re properly supported, given the necessary training, mentoring and also work in an environment where hard work never goes unrewarded.

Reference: 38444851

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