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3rd Line Support

Posted 5 February by Exact Sourcing Easy Apply Ended
3rd Line Support Engineer

Fantastic opportunity for a 3rd line support engineer to work in a dedicated IT Managed Services business as a key player in an exceptionally strong technical team. If you want to accelerate your career, gain experience across a broad range of technologies and solutions, gain certifications with training and the opportunity to promote into the specialist technical teams, then this role could be for you.

Based in St Neots, the 3rd line support engineer will be joining an established and growing, exciting, IT Managed Services Provider. Due to recent significant customer wins they are looking for people with the right attitude and experience.

Everyone works hard and also plays hard, including an office games room with pool table, Xbox, and weekly 5-a-side football.


The 3rd line support engineer will work as part of a strong technical support team, responsible for the support and day to day management of our customer solutions. You must have a strong Microsoft background in an MSP environment. You will be approachable and people focused as well as having a strong technical background.

The role will require some onsite support for customers on an ad-hoc basis.


- The ability to communicate clearly and concisely with customers over the telephone.
- Flexible approach to work.
- Driving licence and access to a vehicle.
- Troubleshooting technically challenging tickets
- MCSE, VCP or CCA Accreditations
- Active Directory, DNS, DHCP, Remote Desktop Services and Exchange
- Server virtualisation, i.e. VMware or Hyper V
- Citrix Environments, Citrix XenApp, XenDesktop
- Basic networking knowledge
- Dealing with customers/end users
- Excellent written and verbal communication skills and fluency in English

If you think the 3rd line support role sounds like the perfect opportunity for you, then we’d love to hear from you!  To apply for the 3rd line support line role, please email with your CV or call .

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected we will be in contact and if not, we will be keeping your details on file for any future vacancies.

Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.

Reference: 34393651

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