3rd Line Support Specialist - ERP Systems - Windows Servers - SQL - Manchester - £38k pa
Our international ERP client is looking for an experienced 3rd Line Support Specialist to join our client expanding support team. You will provide support and back up to the implementation, technical, development and support teams within our client. Prioritising 3rd line escalated support calls through to resolution and mentoring the support team with credible knowledge transfer to assist with the development of the support team. You will also provide in a support capacity, technology and platform guidance across all areas of the business, including the customer base. In addition you will provide technical bulletins and updated documentation based on their experiences on site, including the promotion of new ways of working and best practice. You will highlight areas for improvement and ensure this is fed back into continuous improvement initiatives within the business.
It is expected that you will have at least 4 years experience working in a 1st to 3rd line support capacity with Windows Servers and SQL. It is also expected that you will have experience of working with ERP systems and have a good understanding of Business Processes. In addition any experience of EDI and XML from a troubleshooting perspective will be a definite advantage.
Due to the volume of applicants we can only respond to candidates matching the above criteria.
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