3rd Line Support - SC Clearance is ESSENTIAL
Salary negotiable depending on skills and experience
About the role
Capita IT Services based in Whitehaven have a new role for an SC Cleared 3rd line support engineer to work on site for our major client. This position is to join a small friendly team and work closely with our client.
Please note that SC Clearance is essential for this role and we can only accept applications from currently SC Cleared applicants.
What you will do:
Key responsibilities of the 3rd Line Engineer include:
- The core focus of the role will be to ensure that the company's systems are reliable 24/7
- Provide proactive and reactive 3rd line onsite and remote server, storage and application support services to corporate infrastructure and customer end users
- Troubleshoot and resolve incidents relating to Infrastructure hardware and software
- Maintain and enhance standard processes and create new ones as applicable
- Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
- Provide technical expertise and assistance on project assignments
- cord recurring incidents in problem management system and conduct root cause analysis where necessary
- Contribute to service and infrastructure improvement initiatives
- Mentoring of 2nd line and more junior engineers
Your experience will include:
MUST be SC Cleared
- Expert Active Directory architecture and design/migration skills
- Cloud integration skills
- VMWare/Hyper-V skills to Architecture design and implementation level.
- Windows desktop 7/10
- Windows server 2008-2016 build and administrator skills
- P2V skill set for both VMWare and Hyper-V
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
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