3rd Line IT Support Consultant
?? Location: Oxfordshire - Home, Office & Client Sites
?? Salary: Competitive, based on experience
My client are on the lookout for a proactive, customer-focused 3rd Line IT Support Consultant to join their growing team! This is a dynamic role combining remote, office, and on-site support across Oxfordshire and the Midlands. You'll be part of a friendly, fast-moving team, handling BAU support, major projects, and technical leadership.
What You’ll Be Doing:
? Deliver top-tier customer service - always!
? Provide expert on-site, remote, and phone support
? Manage and improve IT processes, infrastructure, and security
? Lead and implement major IT projects
? Research, test, and evaluate emerging technologies
? Act as an escalation point for 1st & 2nd line support
? Work with 3rd-party vendors to resolve complex issues
? Keep documentation sharp and up-to-date
? Mentor and guide junior team members
What They're Looking For:
? Essential Skills:
- Strong communication and customer service mindset
- Proven troubleshooting skills in a fast-paced environment
- Microsoft 365, Azure, Intune
- Windows Server, Exchange, Hyper-V
- Networking (VLAN, VPN, Firewalls, WatchGuard, Meraki, Ubiquiti, VOIP)
- Security solutions (Sophos, Cisco Umbrella)
- Hardware support (Dell, HP, Lenovo)
- A full UK driving licence
? Bonus Skills (Nice to Have):
- Degree in IT or related field
- 4+ years in a similar role (preferably MSP)
- MCSA, Azure, or Microsoft 365 certifications
- ITIL Foundation
- VMware vSphere, SAN, iSCSI experience
Why Join?
?? Career Growth: Fully funded training & certifications
?? Perks: Company pension, bonus scheme, life insurance
?? Extras: Company car, phone, broadband benefits
If you're a problem-solver with a "can-do" attitude and a passion for tech, we want to hear from you! Apply now and level up your career.