3rd Line Support Engineer

Posted 4 January by Heat Recruitment
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Based in fantastic offices located in Bishops Stortford, this leading managed service provider places its people and community at its centre of importance. You will be joining an environment where progression and in-house training is a priority for every member of staff, this creates a stimulating environment for people to thrive.

The Opportunity

The successful 3rd Line Engineer will be a highly experienced and talented engineer who is looking to take the next step in their career. You will be a logical trouble shooter who is able to resolve issues that others cannot. As a 3rd Line Engineer, you will be joining a Microsoft Gold certified Service Desk Team. The majority of the time you will be providing remote support to trusted clients.

What’s needed for me to be considered?

  • MCITP level, or willing to prove ability to support at this level
  • Vmware/Hyper-V virtual server configuration
  • Server configuration and troubleshooting
  • Exchange migrations to 365
  • Active Directory support & configuration
  • Advanced Firewall and Router administration
  • Server migrations and installations
  • Good knowledge of leading Backup applications
  • Wireless Configuration & Support
  • 365 Exchange Online, with preferrably Powershell experience
  • Advanced support of MS Office - all versions.
  • Windows 7/8/10 Operating systems.
  • Wireless Configuration & Support
  • Advanced Firewall and Router administration
  • Advanced networking and connectivity skills
  • TCP/IP, SSL, BGP, VPN routing and switching protocols a distinct advantage


  • PowerShell scripting
  • Web and domain skills including editing DNS records
  • Azure configuration and administration
  • Knowledge of SAN configuration and administration
  • Hyper-V in a clustered environment
  • SQL Server administration
  • Some Cisco knowledge
  • Phone system troubleshooting/configuration
  • OSX desktop support

Benefits include - Healthcare, Gym/Squash club, pension, free breakfast and lunches, along with one of the best social calendars around, encouraging staff to let their hair down and relax at the end of the day.

What next?

Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.

Additionally, refer a friend or colleague to us and receive £200 when we assist them in securing a new career!

Reference: 40789488

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