3rd Line Support Engineer

Posted 1 week ago by Hays Specialist Recruitment Limited
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European Market Leader - 3rd Line Support Engineer - to £40,000 + Benefits

Your new company

Prestigious opportunity with a European Market Leader for a 3rd Line Support Engineer to be based near Chester.

Your new role

As our 3rd line support Engineer you will be required to:-

  • Manage the IT Service Delivery including the day to day IT Operations responding to user issues as necessary to maintain user connectivity within operational working hours.
  • Administer the corporate infrastructure.
  • Deliver third line support and infrastructure projects.
  • Recommend and deliver improved IT infrastructure systems.
  • Establish good working relationships with Services so that our IT service provision remains in line with Group developments.
  • Third party relationship management.
  • Handle escalated calls from first/second line IT Service Desk.
  • Be responsible for the VMware vSphere 6x Infrastructure
  • Monitor and troubleshoot server and network performance.
  • Plan and recommend enhancements to ensure that IT capacity meets current and future business

What you'll need to succeed

Successful 3rd Line Support Engineers will possess a combination of the following skills:-

  • Proven ability in a similar 3rd Line Support Role.
  • Experience in designing and implementing technical solutions, supporting of Servers, desktops, and operating systems.
  • Strong experience of technical troubleshooting and problem solving.
  • Excellent knowledge of Microsoft Windows Server 2008/2012 & 2016
  • Excellent knowledge of Virtualisation specifically VMware / VMware ESXi
  • Cisco Networking / vLANs / Routing / Switching / Riverbed WAN Optimisation
  • Good knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP

What you'll get in return
In return you will be rewarded with career development and training at the cutting edge of technology.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Required skills

  • 3rd line cisco vmware lan wan servers desktops dns dhcp engineer design

Reference: 36097064

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