3rd Line Support Engineer

Posted 24 August by Capita

Becoming a 3rd Line Support Engineer with Capita ITand Networking

A great opportunity for an experienced, versatile SC Cleared 3rd Line Support Engineer to work on a 3 month contract based in Whitehaven or Warrington.

What you will do:

  • Providing 3rd line Infrastructure support for Capita OneDesk and associated services

  • Responding to calls placed via a variety of media

  • Ensuring assigned incidents are accurately updated, that sufficient information is recorded in the relevant incident logging software, for both work undertaken and resolution.

  • Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA)

  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times

  • To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring SLAs and Key Performance Indicators (KPIs) are met

Your experience will include:

  • Excellent Microsoft System Centre Products (SCCM) experience

  • Current SC Clearance is essential to this role

  • Strong Microsoft Exchange experience

  • Extensive Microsoft Windows Server 2003/2008 and VMWARE experience

  • Windows 7 Managed Desktop Environment experience

  • Microsoft Active Directory experience
  • Microsoft Lync experience

About Capita IT and Networking

At Capita IT and Networking we connect businesses worldwide. We're the UK's leading network integrator and joining us you'll build, integrate and manage some of the most advanced networks and ISP services for our clients. We have an unparalleled track record in delivering and supporting complex connectivity requirements across Wide Area Networks (WAN), Local Area Networks (LAN) and Wireless technologies, and we excel at delivering voice network services, unified communications and collaboration services.

What's in it for you?

This contract is offering a day rate of up to £400 per day. At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. We also understand what it is like to work as a Contractor and so do everything we can to make it a simple process for you - this includes a dedicated On-Boarding and Extension teams and access to a web based timesheet portal allowing you to submit your timesheets wherever you are. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country and, of course, there are plenty of opportunities available throughout Capita that we're always open to discussing with you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Required skills

  • Microsoft Exchange
  • 3rd Line support
  • Microsoft System Centre Products (SCCM) experience
  • Current SC Clearance essential

Reference: 35960386

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