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3rd Line Support Engineer

Posted 4 January by Jobheron Ended

3rd Line Support Engineer / Windows Support / Technical Support / Cloud Hosted Solutions

3rd Line Support Engineer with skills in Windows Server and Cloud Hosted Solutions is needed for our client, a rapidly growing specialist IT infrastructure management business to be based in Leeds.

Their main client are SME business'. Due to growth, they are looking for a talented 3rd Line Support Engineer to join their team to be involved with a variety of service desk, desktop, telephone, remote and client facing support.

In this role, you will be providing 2nd and 3rd line support to customers through the helpdesk, acting as a point of escalation for more technical issues. You will also be leading and assisting on technical projects in line with timescales and budget requirements, and managing the schedule of maintenance and upgrade to technical infrastructure. The role also involves maintaining client systems and managing the company's availability management systems (PRTG, Unifi).

Technical skills needed:

  • Windows OS/Server
  • Microsoft 365
  • Cloud Hosted Solutions/Storage (Azure/Amazon/Google etc)
  • Active Directory / MS Exchange and MS Office 365
  • Wireless network design, implementation and management
  • Hyper-V/VM Ware
  • Apple OS X and iOS devices (not essential but highly beneficial)
  • VoIP systems & handsets
  • Network devices, e.g. firewalls, UTMs, switches and routers

About You:

  • Full UK Driving Licence
  • Access to own transport
  • Excellent communication skills, written and spoken
  • Excellent customer service and quality management skills
  • Able to work well in a team and independently
  • Experience working in a fast paced environment
  • Excellent attention to detail, problem analysis and problem solving
  • Strong planning, organising and prioritising abilities (PRINCE2 Project methodology)

In return, you'll receive a good salary and benefits package including 25 days holiday, pension and free parking. They have a small and close-knit team and look after their staff, rewarding initiative and offering development and training as required.

If you truly put customers first and want to be part of their exciting next phase in growth and expansion, they would love to hear from you!

Please click APPLY now below.

Required skills

  • 3rd Line Support Engineer / Windows Support / Technical Support / Cloud Hosted Solutions

Reference: 34141602

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