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3rd Line Support Engineer- MSP

Posted 1 May by Ultimaze Ltd trading as TSR Select Easy Apply Ended

3rd Line Support Engineer- MSP

My client is a fast growing, highly accredited, award-winning group of technology companies. Specialising in the supply of software, IT hardware, training and service solutions to the public sectors, business and pro media markets. Established in 2003, we employ 100 dedicated professionals across multiple locations through out the UK with a group annual turnover of over £50m. We partner with the world's leading technology manufacturers and have the accreditations, certifications and awards to demonstrate our expertise and ability.

You will have the following responsibilities:

  • Tier 2/Tier 3 desktop support for Windows 7/10 (Client Support in a managed environment, OS Troubleshooting, Client Software Support (ie, Microsoft Office Applications, Anti-Virus, SAGE Packages etc)
  • Tier 2/Tier 3 server support for Windows Server 2008 R2+ (Active Directory, Group Policy, File and Print Sharing, DNS, RDS, High Availability options)
  • Microsoft Office 365 Support (Exchange Online, SharePoint, InTune, OneDrive for Business, PowerShell Online, Directory Sync and Identity Management)
  • Network troubleshooting and diagnostics (TCP/IP v4, DHCP, DNS)
  • Solution architecture/design
  • Solution build and implementation
  • VMWare vSphere (v5.5+) Administration
  • Dealing with Customer and Infrastructure Alerts and Events impacting System BAU
  • operations
  • Assisting Tier 1/2 engineers in training and knowledge transfer
  • Being part of the extended hours call rota

Essential, Skills

  • Experience in working at Tier 3 level within an Enterprise Windows Environment
  • A passion for all things technology related
  • Excellent all-round communication skills especially in questioning and listening
  • Excellent personal planning and work organisation skills
  • Excellent telephone manner
  • Ability to demonstrate solutions to customers when necessary
  • One or more of the following preferred skills to a high level.

Required skills

  • Firewalls
  • Windows Server
  • Powershell
  • VMware Infrastructure
  • Migration Projects

Reference: 34325142

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