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3rd Line Support Analyst

3rd Line Support Analyst

Posted 5 April by Concorde Recruitment Easy Apply Ended

This is an exciting opportunity to work for an expanding company in who offer excellent career progression and are a leading provider in their field.

Our client is looking for a permanent Technical Support Analyst to work within a team who work alongside a growing customer base includes many of the World’s leading telecoms and media companies, together with government users with civil and security requirements.

Responsibilities/Duties;

Respond to and resolve all end user service calls, enquiries and escalations;

Proactive hands on trouble shooting and problem solving of the service network infrastructure;

Routine monitoring of the service network via a dashboard;

Keep accurate records of network faults and their remedies and building a knowledge base

Any reasonable ad-hoc tasks presented by the department management team

Candidate Attributes;

Broadband ISP/ Technical customer support background with knowledge of TCP/IP;

Solid working knowledge of Microsoft operating systems and Microsoft Office Packages;

Helpdesk, trouble ticketing and customer service experience;

Ability and willingness to work on a shift rota, including nights and weekends;

Excellent verbal and written communication skills and customer facing skills;

Ability and willingness to work occasionally long hours under pressure;

A background of taking enthusiastic, creative approaches to problem solving;

Ability to work autonomously, and prioritise planned tasks while managing unplanned technical support issues.

Desirable skills:

Customer Service experience in an ISP environment

Education in Computing/Communications to Further or Higher education standards

Understanding of wireless communications and satellite systems

Experience using Microsoft Office including, Word, Excel

Windows certification

Experience using SAP and Remedy On Demand

One of the following languages as second language: Spanish, Polish, Portuguese, German, Arabic, Africans, French

This is a full time permanent position offering a starting salary of £25,000 offering many avenues for career progression and development. If you would be interested in applying please send an up to date CV detailing your skills and experiences.

Reference: 34826314

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