3rd Line / Senior Support

Posted 8 March by Wilde Associates Easy Apply

Job Title: Mobility Specialist - Mobility management technologies

Location: York

Salary: £30,000 to £35,000 + benefits including pension, free parking

Job Type: Permanent

Job Reference: PH9411

In this role you will act as a Technical Specialist in mobility technologies, providing advice, design, delivery and support to my clients’ customers and their hosted and managed services.

Skills / Experience Required:

  • Knowledge in a broad range of technologies including server technologies, networking, virtualisation, firewalls and security technologies
  • Experience / exposure to mobility management technologies
  • Minimum 3 years’ experience in a 2nd/3rd line/consultancy role
  • Ability to understand complex technical concepts
  • Ability to learn and absorb new skills and technologies
  • Strong customer facing skills
  • Excellent communication skills both written and verbal
  • Able to create high quality technical documentation

Desirable Knowledge/Qualifications

  • VMware AirWatch
  • Data Centre Virtualisation
  • Microsoft O365
  • Cloud Technologies
  • Firewalls
  • IT Security product
  • Any vendor qualifications would be advantageous


To carry out a varied selection of duties including, but not limited to:

  • Technical consultancy and implementation work, on customer sites, for managed services and for hosted services
  • Assisting Sales staff in identifying and qualifying opportunities
  • Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required
  • Technical scoping of customer requirements
  • Creating high and low level technical documentation for customer consultancy engagements
  • 3rd line technical support for relevant company services
  • Provide in-house solution and product training to internal staff


  • 'Hands on’ approach and a willingness to learn
  • Enthusiastic and motivated
  • Ability to prioritise
  • Attention to detail
  • Team player
  • Able to work on own initiative

Wilde Associates is working in the capacity of an Employment Agency in respect of this role

Required skills

  • Firewalls
  • Mobility Management
  • Virtualization
  • Cloud Security

Reference: 34367530

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