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2nd / 3rd Line Support Engineer

Posted 4 June by Wilde Associates Easy Apply Ended

Job Title: 2nd / 3rd Line Support Engineer

Location: York

Salary: £30,000 to £35,000 + benefits including pension, free parking

Job Type: Permanent

Job Reference: PH9411

In this role you will act as a Technical Specialist in mobility technologies, providing advice, design, delivery and support to my clients’ customers and their hosted and managed services.

Experience of working with mobile devices, wireless networks and mobile computing services.

Skills / Experience Required:

  • Knowledge in a broad range of technologies including server technologies, networking, virtualisation, firewalls and security technologies
  • Experience / exposure to mobility management technologies
  • Minimum 3 years’ experience in a 2nd/3rd line/consultancy role
  • Ability to understand complex technical concepts
  • Ability to learn and absorb new skills and technologies
  • Strong customer facing skills
  • Excellent communication skills both written and verbal
  • Able to create high quality technical documentation

DESIRABLE Knowledge/Qualifications - some exposure to the below would be of distinct advantage

  • VMware AirWatch
  • Data Centre Virtualisation
  • Microsoft O365
  • Cloud Technologies
  • Firewalls
  • IT Security product
  • Any vendor qualifications would be advantageous


To carry out a varied selection of duties including, but not limited to:

  • Technical consultancy and implementation work, on customer sites, for managed services and for hosted services
  • Assisting Sales staff in identifying and qualifying opportunities
  • Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required
  • Technical scoping of customer requirements
  • Creating high and low level technical documentation for customer consultancy engagements
  • 3rd line technical support for relevant company services
  • Provide in-house solution and product training to internal staff


  • 'Hands on’ approach and a willingness to learn
  • Enthusiastic and motivated
  • Ability to prioritise
  • Attention to detail
  • Team player
  • Able to work on own initiative

Wilde Associates is working in the capacity of an Employment Agency in respect of this role

Required skills

  • Firewalls
  • 2nd Line
  • 3rd Line Support
  • Virtualization
  • Cloud Security

Reference: 34367530

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