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3rd Line IT Support Engineer - Wimborne - £30-36,000 pa

3rd Line IT Support Engineer - Wimborne - £30-36,000 pa

Posted 11 June by Bond Williams
Easy Apply Ended

A 3rd Line IT Support Engineer is required by a leading technology company in Wimborne. This position will be varied and will involve installing, configuring, and supporting IT solutions onsite, remotely, and at client premises.


  • Planning, managing, installing, configuring, on-boarding, and supporting IT solutions and installation projects
  • Being an escalation point for 3rd line support issues and queries
  • Assisting with solution design and recommendations
  • Documenting and updating project and service tickets
  • Building strong long-lasting relationships with customers
  • Recognising areas for upselling additional services and products where there may be further requirements


  • Must be a skilled and experienced 3rd Line IT Support Engineer
  • Experience in the following technical skills:
    • Routers, switches (layer 3) and firewalls (preferably Draytek, Fortigate, Sonicwall or similar)
    • IT hardware and services
    • Virtualisation (preferably VMware or similar)
    • Disaster recovery
    • Microsoft 365 and Azure cloud services
    • Wi-Fi (preferably Ruckus, Ubiquiti/Unifi or similar)
    • MAC operating systems and embedding to MS Cloud is advantagous
    • Any knowledge of SIP and Broadband is advantageous
  • Competent in planning and managing all aspects of customer installations
  • Full UK driving license is essential
  • Any experience working in a client-facing IT Reseller or MSP environment is desirable
  • Any relevant certification(s) would be advantageous

Salary and Benefits:

Salary is between £30,000 - £36,000 p.a. depending on experience, plus company car or car allowance.

How to Apply:

Please submit your CV or contact Michelle Turner on the IT recruitment team at Bond Williams in Bournemouth -

Keywords: IT Field Engineer, Infrastructure Engineer, Infrastructure Consultant, 3rd Line IT Support Engineer, 3rd Line Engineer, Managed Service Provider, MSP, IT Consultant, Technical Engineer, Technical Consultant, IT Engineer, Infrastructure Manager, IT Manager

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Required skills

  • Technical Consultant
  • IT Consultant
  • IT Engineer
  • MSP
  • IT Field Engineer
  • Infrastructure Consultant
  • Technical Engineer
  • Infrastructure Manager
  • 3rd Line Engineer
  • Managed Service Provider
  • 3rd Line IT Support Engineer
  • nfrastructure Engineer
  • IT Ma

Reference: 43016460

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