3rd Line Infrastructure Engineer

Posted 19 May by GK Recruitment Ltd
Easy Apply Featured

Job Title: Senior 3rd Line Infrastructure Engineer

Job Type: Permanent

Salary: £35k-£45k + on call Allowance

Location: Cheshire

Due to a combination of internal progression and growth of the business we require an additional Senior Infrastructure Engineer.

To be the right person for this role, you will need a solid managed services background working in a 3rd Line / Senior Infrastructure position. This role will provide support for both Managed Service customer contracts, Customer Infrastructure Projects and Datacentre Infrastructure tasks.

With a structured training and development program, the Senior Infrastructure Engineer role offers great potential for development and the chance to join an experienced team with a broad technical knowledge base.

This is an excellent opportunity to join a progressive organisation which is entering an exciting phase in its long term development.


  • The role is to provide 3rd line Infrastructure / Server support for customer environments, be it on-premise server estates, or hosted privately or publically.
  • The candidate will be expected to troubleshoot customer problems and diagnose where issues lie. The primary job function is providing senior technical support in a fast paced Managed Services IT environment.

Technical Knowledge

To be successful in the Senior Infrastructure Engineer you will be required to have significant infrastructure support experience within an ITIL environment, have a high technical ability and experience of 3rd line. Have a proven track record in problem solving and resolving complex issues and experience in researching and developing solutions.


  • Strong understanding of Microsoft AD, DHCP, DNS, DFS, Profiles, Group Policy
  • Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS
  • Advanced knowledge of key infrastructure platforms and tools: Active Directory, Exchange 2013, 2016, Microsoft Terminal Services/RDS, VDI, Microsoft Server 2012/2016 (ideally, design & implementation experience)
  • Windows Server 2003+R2, 2008+R2, 2012+R2, 2016
  • Advanced knowledge of VMware vSphere (ideally, design & implementation experience)
  • VMware 5.5/6.0/6.5/6.7
  • Microsoft Lync Server 2010
  • Server hardware HP
  • Back-up and disaster recovery - Veeam / SRM
  • SAN Storage (any vendor)
  • Office 365 and Exchange Online
  • Networking (LAN, WAN, Wi-Fi and firewalls)


  • Citrix XenApp & Microsoft RDS
  • Citrix Implementation and Administration
  • IBM Hardware
  • Microsoft SQL Server 2008 & 2012
  • SQL Admin
  • Exposure to networking - routers and switches
  • Cloud hosting (Azure, AWS)
  • Datacentre hosting
  • SAN Designing and Scoping
  • Cloud migration experience
  • Linux Administration
  • PowerShell

Personal Skills

  • Excellent communications skills and a professional telephone manner is essential in this customer-focused role.
  • Decision making with an analytical mind-set
  • Proven ability to work under pressure and with other people
  • Excellent time management and self-motivation skills
  • Strong desire to continually improve customer service
  • Planning and Organisation
  • Genuine enthusiasm for working with technology


  • High technical ability and experience of 3rd line is essential
  • Strong diagnostic skills for system administration, server and network infrastructure
  • Experience supporting a VDI environment
  • Microsoft server qualifications are essential MCSA/MCITP 2008 and/or MCSA/MCSE 2012.
  • Experience of 3nd line support and troubleshooting with live customers
  • The applicant must have significant IT experience in a customer focused environment, primarily concentrating in technical support and investigative troubleshooting.
  • A proven technical background
  • Experience working within an ITIL environment
  • Thorough understanding of Information Security best practices

Working hours are a weekly shift rotation between 08:00 - 18:00 to cover key support hours

If you are interested in applying for this fantastic opportunity, feel free to attach your CV or call our office for a confidential discussion. GK Recruitment Ltd are acting as an Employment Agency

Reference: 38012125

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job