3rd line / Infrastructure Engineer

Posted 5 April by TEC PARTNERS LIMITED Easy Apply

3rd Line / Infrastructure Support Engineer
Suffolk
Permanent

35-37K

We have an excellent opportunity for an experienced 3rd line Engineer to join a busy, experienced team. You will be responsible for solving a broad spectrum of IT support cases by telephone remotely in the office or on-site.

This will involve managing assigned cases and assisting other team members when necessary. You will need strong communication skills to update my client's users about the status of their outstanding cases on a regular basis.

This is a technical role that requires in-depth knowledge with the drive to see complex issues through to completion. The ideal candidate will have extensive experience of supporting Microsoft Windows Server technology, Firewalling and associated network devices, Microsoft Office 365, Microsoft Exchange Server, Microsoft Hyper-V , VoIP and Telephony systems, Microsoft Lync / Skype for Business and experience of Scripting in PowerShell

Key skills needed:

Demonstrable experience within a busy IT environment
Enthusiastic, with a customer focus mind-set
Able to demonstrate the ability to undertake the above responsibilities
Strong customer service and communication skills, able to effectively interact with technical and nontechnical customers
A passion for Service Improvement
ITIL v3 Foundation qualified and/or knowledge of ITIL disciplines
Experience of managing 3rd parties and 3rd party delivered services
Excellent people management skills
Excellent written and verbal communication skills
Willingness to support and mentor junior staff
Excellent customer facing/customer service skills
Able to work under pressure and meet deadlines
Able to demonstrate a high degree of flexibility including shift, out of hours working and travel if required
Excellent organisational skills
Able to manage sensitive and sometimes confidential information
Self-motivation and able to take responsibility
Able to manage and prioritise and tasks and time efficiently
Able to demonstrate initiative and a proactive approach to daily tasks
Demonstrates high levels of integrity and quality of service at all times

Reference: 34832357

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job