3rd Line Engineer

Posted 6 April by Right Time Recruitment Limited Easy Apply

My client a well-established IT and Telephony company based in Coventry are looking for an experienced 3rd Line Engineer with account management experience. This position is part of a fast growing team. So, if you are an experienced 3rd Line Technical Engineer - Principle Network Engineer - Technical Consultant - 3rd Line Technical Engineer - CCNP Certified Network Engineer and are fully versed in Network and Security infrastructure Support I would be very interested in hearing from you.

Key Responsibilities for the Successful 3rd Line Engineer/Manager:

  • Provide 3rd Line Support and network Security support covering faults and service requests
  • Ensure the customer is kept informed of the progress of incidents / service requests and internal systems are kept updated regularly
  • Manage tickets to meet key performance indicators
  • Excellent IT knowledge
  • Firewall experience for both troubleshooting and changes
  • Extensive experience of Routing Protocols
  • Extensive experience of Servers

Skills Required

  • Excellent customer support skills
  • Excellent communication skills
  • You will be an enthusiastic and consultative person
  • Have a desire to progress your career
  • Professional well-spoken person (fluent in English)
  • Have excellent customer rapport building skills
  • Be able to demonstrate an ability to work autonomously
  • Ability to work under pressure and be an excellent team player
  • Be computer literate and have a good knowledge of the internet and IT

Benefits Package for the Successful Lead Generation Telemarketing Executive

  • Competitive Basic salary
  • Uncapped commission
  • Training
  • Gym membership after successful probation period
  • Continuous development
  • Great opportunity for career progression
  • 4 weeks’ holiday

Reference: 34846940

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