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3rd Line Engineer - Priority One IT - London MSP

Posted 6 March by Priority One IT Featured Ended

Role Overview
An exciting opportunity has arisen for a dynamic, energetic and driven 3rd Line Engineer looking to further expand their technical knowledge and learn new skills. The role will involve working on the Service Desk dealing with mainly 2nd to 3rd line tasks working alongside our highly experienced team of engineers, providing IT support to Priority One’s expanding client base. There will also be opportunity to gain additional qualifications/certifications for those looking for long-term career progression.

Reporting to: Operations Manager
Working hours: A shift rota of either 8am-5pm, 9am-6pm, 9:30am-6:30pm
Location: Head Office, 58 Southwark Bridge Road, London, SE1 0AS

Main Responsibilities
Working on the Helpdesk dealing with 2nd to 3rd line issues
Conduct routine maintenance tasks for existing systems
Covering on-call support duties on rotation

Key Skills
Minimum of four years’ experience in a commercial IT support role
2nd/3rd line support experience in a 50+ environment
Outsourced IT support experience advantageous
Technical Knowledge
Windows 7,8 and 10
Advanced Active Directory 2012-2016
Advanced Windows 2012-2016
Advanced Exchange 2013-2016
Basic VMware ESXi
Meraki Firewall
Apple Mac
Cisco ASA

Minimum level of Microsoft Certified Professional
Other industry certifications advantageous

Personal Attributes
Confident telephone manner
Able to demonstrate strong written and verbal communication skills
Exceptional customer service and handling ability
Organised and resourceful with excellent time management
Strong emphasis on accuracy and attention to detail

Continual Training
Every employee is set a unique training schedule to ensure they can support our clients with the latest technology in the most efficient way, as well as developing them in a particular area of the business, such as project management or cyber security should they wish.

Our company values
It is essential that you constantly follow our company values in all that you do to ensure delivery of the highest level of professionalism and service to our clients.
Supportive - Our clients are our long term partners. We hire the very best IT professionals and support them to support our clients.

Progressive - We strive to deliver continuous improvement through research and training.
Diligent - We believe we are nothing without delivery to our clients’ absolute satisfaction.
True - We act with integrity, we are precise and we really care about the service we are delivering.
Direct -We are open, straightforward and accountable. We present solutions in plain English.

Reference: 34612493

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