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3rd Line Application Support ERP

Posted 4 January by Hays Specialist Recruitment Limited Ended

3rd Line Support / Application Support / Dynamics AX /ERP

3rd Line Application Support
Up to £40,000

Hays IT have been engaged by an expanding organisation in Leeds to source a 3rd Line Support tech to join their busy team.

Your new role
Providing user support on the internal ERP system (Dynamics AX 2012)
Troubleshooting Application issues
Optimising the functionality of the internal IT systems
Taking part in business analysis/ requirement gathering/ specification/ implementation on new and existing projects in IT
Testing fixes and developments before passing on to client to ensure user satisfaction
Maintaining the helpdesk at a 3rd line level
Planning new development requests surrounding support.
Dealing with consultants and supporting them through a Functional design phase
Testing new Developments.
Maintaining User Licenses on Applications
Supervising and supporting the 1st and 2nd Line
Working alongside the 3rd line PTS system analyst
Maintaining a clean database structure
Adhering to clear escalation process within the team and making sure the 1st and 2nd line understand this. Working to a change management process for all major system changes

What you need to succeed
High level knowledge of ERP systems, preferably Dynamics AX
IT Diploma or higher
SQL Query and database knowledge
Experience of CRM systems
Strong proven IT support skills
Full project lifecycle experience
SQL Server expertise
Business mind-set
Professional approach to IT Support/ Analysis
Strong interpersonal/ communication skills, ability to support users face to face and remotely

What to do now
Call Jon Walters on for more information

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