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3rd/4th Line Support / UC Support Engineer

Posted 7 March by We Are SSG Easy Apply Ended

UC Support, Skype for Business, Lync, Active Directory, Windows Server

My client based in St Albans, Hertfordshire have a new vacancy for a 3rd/4th Line Support Engineer with strong Server Side Lync or Skye for Business experience.

The role will be working with a talented managed service support team with plenty opportunities to develop your career.

Summary of Responsibilities

  • Assisting in the monitoring, troubleshooting and supporting of customer Lync environments including, but not limited to Lync endpoints, SBCs, and Hardware Load Balancers.
  • Point of contact for client support request delivered via the ServiceNow ticketing system, driving resolution in accordance with well-established policies and procedures.
  • Provide remote and onsite technical support when needed.
  • When required you will also participate in project activity and change execution within the client environment.
  • Deploy patches/maintain Lync solutions in multiple customer networks / environments as well as supporting the architecture and integration of messaging solutions.
  • Act as liaison for escalations to 3rd party vendors.
  • You will also research and document major incidents and problems, developing complete documentation impact and RCA’s.

Applicants should be have previously experience of working within an environment where Lync/Skype for Business is fully deployed and used as the primary telephony platform within the organisation. You will need experience of working with the following technologies;

  • OCS, Lync 2010 and/or Lync 2013
  • Microsoft Exchange Server
  • Windows Server 2008, 2008R2, 2012, 2012R2
  • Active Directory Management

Experience with and troubleshooting knowledge of:

  • Call Flow including PSTN and SIP
  • Network troubleshooting- Basic connectivity testing and firewall knowledge
  • Active Directory - Troubleshoot Domain Controllers, replication and some user accounts.

Salary £40-55k plus benefits

Required skills

  • Active Directory
  • Lync
  • Unified Communications
  • skype for business

Reference: 34633224

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