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3D Remote Support Engineer with English and Portuguese

3D Remote Support Engineer with English and Portuguese

Posted 3 November by Partnership Jobs
Are you passionate about 3D printing and interested in working for the world s leading personal systems and printing company and the leader in Inkjet Technology
Do you want to work in sunny Barcelona

Our company
Our clients belong to the top 500 business companies in the sectors IT telecommunications e-commerce automotive and financial services We are a multicultural company collaborating with employees from over 29 different nationalities We offer a great work environment modern offices a dynamic and young approach with true career opportunities Our offices are located in the heart of Barcelona in the 22 district very close to the beach public transport the Glories shopping mall restaurants

Your future project
Our brand s mission in the 3D Printing business is to drive the next industrial revolution by changing how the world designs and manufactures We have an onsite laboratory for you to practice and learn about this fascinating 3D world
Join our exciting and successful team to enter the world of 3D printing technologies

Your role
Support the end customers (3D service bureaus enterprise customers) channel partners and client s Service workforce on the resolution of 3D Printers technical issues and accelerate the adoption of client s products by building a competitive advantage through a lean support experience in the 3D printing market
The team of Remote Support Engineers (RSE) are part of the Global Care Center organization within 3D Solution Services and is responsible for remotely resolving the technical issues of our customers identifying if needed be the parts required and the convenience of sending a Field Services Engineer (FSE) to repair the product onsite
Providing quick and effective remote resolution to our customers results in a sound customer experience and optimizes productivity of our customer equipment The RSE works closely with our Contact Center Agents Competency Center Engineers and Field Support Engineers to ensure that the right solution is delivered at the right time
The RSE typically engages with our customers over remote tools (telephone email and remote access SW) and follows up until the issue is resolved Support efficiency and effectiveness of the solutions provided by the RSE are key to accomplish our organization goals on Customer Experience Quality and Cost

Hours and Benefits
- Working schedule 15 00 to 00 00
- Salary 20 000 euros gross year up to 4 000 euros gross year
- Long-term contract

Why apply
Long-term opportunity
International and dynamic environment in Barcelona
High possibilities to grow inside the company
Relocation package for people moving from another country
A large variety of discounts with our partners
Free weekly and after work activities
New and modern office in the Poblenou area

You bring to the table
Interest in technology and in 3D printing
Native advanced level of English and Portuguese
Motivation to work in this industry
Eager to learn about 3D Printing technology
Previous experiences in a similar position will be valued
Ability to work collaboratively in an ethnically linguistically and culturally diverse environment
Excellent organizational skills able to prioritize work in accordance
If you identify with this join us

Career opportunities
If you are interested in growth our high performers can move to our back office logistics team our social media team become a trainer mentor quality analyst or move into management

The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age disability ethnic marital status gender nationality ideology politic race religion and sexual orientation

Reference: 41059154

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