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2nd Line Technical Support Engineer - Leatherhead £22-30k

Posted 9 March by Forman IT Easy Apply Ended

2nd Line Technical Support Engineer - £22,000 - £30,000 Per Annum - Leatherhead

Our client is a rapidly expanding Managed Service Provider based in Leatherhead. Due to a period of significant growth within the business the opportunity has arisen for a 2nd Line Technical Support Engineer to join the team.

They are looking for a proactive individual who can manage all incidents and customer requests via Email, Telephone & Deskside, client facing support.

Responsibilities overview:

  • You will be responsible for managing all tickets through to resolution and closure within SLA's
  • Resolve issues and incidents that have been escalated from the 1st line support team
  • Escalate issues to the 3rd line team when appropriate
  • Use IT Service Management tools to keep log fault calls on behalf of customers and to keep accurate records of all site information
  • Attend client sites when an issue can't be resolved remotely
  • Work with sales solutions team on site solutions, implementation and project planning

This is a permanent opportunity - 39 hours per week. The company offer an excellent training programme aswell as the opportunity to excel and progress in your career.

Benefits include:

  • A personal progression plan tailored to each individual
  • Training provided in line with your own career goals
  • Increase to salary after successful completion of exams
  • Excellent pension scheme

Please email Rachael for immediate consideration!

Required skills

  • Service Desk
  • Service Management
  • Technical Support
  • Windows
  • 2nd Line

Reference: 34652955

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