2nd Line Support

Posted 10 January by Huntress
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Job title: 2nd Line Support

Location: Shoreham-By-Sea

Salary: £24,000 - £30,000

You would be part of a team providing remote and telephone support for SME customers. The role will be a 2nd line telephone and remote support to customers within a team of other helpdesk professionals.

Responsibilities:

  • Provide 1st line support to customers for Telephony, Data and IT Services.
  • Be responsible for dealing with 2nd line support issues and escalations that come into the helpdesk via remote support or the telephone.
  • Assist 2nd line support engineers with tickets they cannot resolve.
  • Provide cover for the telephones should all first line staff be on other calls.
  • Support internal staff with IT issues.

Skills:

  • Ideally worked on an IT Support Helpdesk previously.
  • Excellent telephone and remote support skills.
  • Excellent communication and organisation skills.
  • Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages.
  • Experience in networking (firewalls, routers, switches, VPN, wireless).
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Reference: 39709407

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