2nd Line Support

Posted 5 February by Right Time Recruitment Limited

Right Time Recruitment are recruiting for a 2nd Line Support Analyst to join a support team of an industry leading software house.

Typical responsibilities for the 2nd Line Support Analyst will include:

  • Taking escalated calls from customers around the UK
  • Remotely accessing customer environments to carry out detailed fault diagnostics
  • Providing excellent levels of customer service at all time
  • Travelling to customer sites as required for planned meetings or project work
  • Running daily checks on backups and carrying out preventative maintenance on customer environments
  • Preparing and building customer equipment as required
  • Completing small projects as required, including researching and testing new products and technologies

The successful 2nd Line Support Analyst will have prior experience in a busy help desk environment and have commercial experience in areas such as:

  • Active Directory
  • Microsoft Exchange
  • Windows 10
  • Office 365
  • VMware and Citrix administration
  • Network fault finding and diagnostics
  • Network cabling and patching
  • Backup technologies

The 2nd Line Support Analyst role is a fantastic opportunity for an enthusiastic help desk analyst or support analyst who wants to join a very friendly and busy team, in a business that has ambitious growth plans.

Reference: 34399968

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