2nd Line Support Technician

Posted 12 October by claireLOGIC
Easy Apply Featured

We have a great opportunity for a 2nd line technical to join us!

We're looking for an enthusiastic person to join our growing team providing 2nd Line support to our wide range of clients via email, telephone, remote desktop and on-site. It's a very varied working environment!

This is a role for a self-motivated engineer to work focusing on customer service with excellent communication skills as well as a strong technical troubleshooting ability.

Based from our Abingdon office you will play an important part in supporting clients. As well as break-fix work you can also get involved in project work and get experience of a wide range of technology - so you should be open minded and keen to see new things.

You must be able to think on your feet and provide great customer service and an assuring presence. A can-do attitude is absolutely essential. You don’t need to know everything - but we expect you to be logical and open minded. You will have the opportunity to learn as you earn - we encourage our team to train and pass exams - we reward them once they pass each one.

Essential technical experience:

  • Desktop hardware
  • Microsoft Windows 7 -> 10
  • Basic Microsoft Windows Server and Active Directory
  • Microsoft Office 365
  • Microsoft Exchange 2007 -> 2013
  • Basic networking skills
  • Basic wireless knowledge

Desirable technical experience

  • Basic VOIP knowledge
  • 3CX Phone system
  • Virtualisation (VMWare / Microsoft Hyper-V)
  • WatchGuard firewalls
  • cPanel

Salary is subject to experience.

Employment benefits include 23 days’ annual leave, private healthcare and pension.

All successful applicants will need to provide evidence of identity and eligibility to work in the UK, complete a basic DBS disclosure and pass a six-month probationary period.

When applying please make sure to include your latest CV. Should you not hear back from them within 2 weeks of submitting your application, we would like to thank you for taking an interest and confirm that you were not successful on this occasion.


Required skills

  • Computer Hardware
  • Microsoft Office
  • Technical Support
  • Troubleshooting
  • Windows

Reference: 36349092

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