Are you looking for a new challenge and the opportunity to work with our prestigious client?
This role is varied and challenging; the right candidate will have the opportunity to be involved in significant change programmes, including the installation of a variety of software solutions and the deployment of various hardware devices. The 2nd line support technician is a key part of the IT Services team for our client, ensuring a high level of customer service in providing technical diagnosis and resolution to both staff and learners. With a varied range of hardware and software to meet the needs of all clients (learners and staff) this is therefore a great opportunity to gain experience and skills across a wide range of industry recognised IT resources.
Our client maintains several thousand user accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems. Your main priority will be to resolve requests that customers raise via their Helpdesk system, ensuring a timely resolution in line with our service level agreements and ensuring clear communication with clients throughout the resolution process.
Does this sound the job for you, if so apply now!
- Customer Service
- Line Support
Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.Report this job