2nd Line Support Technician

Posted 23 February by Recruit.ed Ltd

Are you looking for a new challenge and the opportunity to work with our prestigious client?

This role is varied and challenging; the right candidate will have the opportunity to be involved in significant change programmes, including the installation of a variety of software solutions and the deployment of various hardware devices. The 2nd line support technician is a key part of the IT Services team for our client, ensuring a high level of customer service in providing technical diagnosis and resolution to both staff and learners. With a varied range of hardware and software to meet the needs of all clients (learners and staff) this is therefore a great opportunity to gain experience and skills across a wide range of industry recognised IT resources.

Our client maintains several thousand user accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems. Your main priority will be to resolve requests that customers raise via their Helpdesk system, ensuring a timely resolution in line with our service level agreements and ensuring clear communication with clients throughout the resolution process.

Does this sound the job for you, if so apply now!

Required skills

  • Customer Service
  • Deployment
  • Helpdesk
  • Line Support
  • VMware

Reference: 34543798

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