2nd Line Support Engineer

Posted 4 January by Netwirking Ltd
Easy Apply Featured

Register and upload your CV to apply with just one click

£22,000-£28,000 per year

Monday-Friday 8:30am-5pm

Netwirking are working with a business based in Gosforth who are looking to add a 2nd Line Support Engineer to their team.

With over 30 years experience in their sector, they are looking for someone from a technical background who also possesses exceptional customer service skills.

Key Responsibilities:

  • Be the first point of contact for clients regarding anything from general software queries and basic hardware support to identifying reoccurring technical faults and data recovery.
  • Using your strong troubleshooting skills to get a full understanding of the clients need and tailor your response accordingly.
  • Assist less experienced members of the support team with their cases and handle elevations.
  • Assist the Support manager in reviewing cases and offering potential solutions
  • Your excellent customer service skills would be used to go the extra mile to engage clients whilst representing the company in a positive and professional manner and build sustainable relationships and trust through interactive communication.
  • You will have clear KPIs and the support of a highly competent team of technicians and developers to bounce ideas off.

About You:

  • Previous IT support experience is desirable
  • Customer Service focussed
  • Strong troubleshooting ability
  • Experience with SQL
  • Track record of ownership and supporting others on your team
  • Highly motivated
  • Excellent communication skills
  • Strong time management skills
  • Good documentation skills
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies

Reference: 45221959

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job