2nd Line Support Engineer

Posted 14 December 2018 by Jonothan Bosworth
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2nd Line Technical Support Engineer | Northamptonshire | Up to £30,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Support Engineer | 2nd Line Support, who is keen to advance their career within the IT support industry.

For the right individual they will support the career growth to Senior 2nd Line, 3rd Line, Team Leader and onwards.

As 2nd Line Support you will be responsible for escalations taken from the 1st line team, along with incident management, change management, problem resolution and project work. You will investigate infrastructure solutions, own escalations, problems and projects from an early stage through to completion.

The must have's:

4 to 5 years in the IT Industry

Previous experience working for a Managed Services Provider (MSP)

MCSA in Server 2012 or 2016

If you have one of the following certifications this will be beneficial:


You will have solid knowledge of networking concepts and the ability to troubleshoot networking incidents

Knowledge of Microsoft solutions including:

Windows Server 2016/2012

Exchange 2016/2013/2010

Office 365

SQL Server 2016/2014/2012

Knowledge of Microsoft desktop solutions including Windows 7, 8 and 10 and the Office Suite

Server virtualisation knowledge : VMware (ideally) or Hyper-V

Application and desktop virtualisation knowledge in:

Terminal Server

Citrix XenApp/XenDesktop 7.x


2nd Line | Support | Service Desk | Desktop Support | IT Support | Support Engineer | Remote Support

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

Required skills

  • MCSA

Reference: 36842277

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