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2nd Line Support Engineer

Posted 25 January by Connex Recruitment Ended

involves:

  • 2nd IT support
  • Client visits to maintain their systems - occasionally wider UK-based clients
  • Installation of hardware, including servers, PCs, printers, network devices etc.
  • Installation of software (MS OS based), including application, anti virus, operating system and network software
  • Configuration of smart phones for emails, laptops, desktops, servers and networks
  • Diagnosis of customer problems across their environments including communications
  • Writing/updating related documentation/job details

NB: There will be some manual handling of PCs, printers and other large office IT equipment.??

Qualifications & Skills:

Preferred:

  • Microsoft Technical Associate (MTA) and Microsoft Certified Solutions Associate (MCSA)
  • Cisco Certified Network Associate

Required:

  • Excellent oral and written communication skills
  • Reliable
  • Presentable
  • Good analytical skills
  • Ability to work in a pressured environment
  • Clean, full driving license

Experience:

  • 3 year's experience in an IT support role (covering server, desktop and networks)
  • Must be over 25 years old due to company van insurance requirements

Terms: Monday to Friday with rota (1 in 4 currently) weekend work, same rota for emergency telephone cover to 9pm-mon-fri

Required skills

  • Diagnosis
  • Manual Handling
  • Networking
  • Operating Systems

Reference: 34319814

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