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2nd Line Support Engineer - Luton - 6 months

Posted 4 January by Lucid Support Services Ltd Ended

2nd Line Support Engineer - Luton - 6 months

A exciting requirement has arisen for a 2nd Line Support Engineer on a 6 month contract based in Luton. Please see general information below.

Daily Duties:

  • Provide 1st and 2nd level support to high calibre customers and personnel
  • Proactively help resolve helpdesk tickets
  • Create and regularly update customer documentation
  • Ensure that incidents are resolved in a timely manner to meet defined SLAs
  • Work with Senior Engineers on various projects where required
  • Participate as a project resource as and when required
  • Provide excellent Customer Service to all customers
  • Help your colleagues in the Technical Support Team where required

Required Skills & Experience:

  • Can do attitude and going the extra mile, willingness to learn and improve
  • 2 years or more 2nd Line Customer Support Experience in a busy environment
  • 2 years or more client OS windows XP/Vista/7/8 Support
  • 2 years or more experience of upgrade and rebuilding desktops/laptops and imaging
  • Experience of supporting standalone and network printers
  • Some experience of Active Directory Administration (DNS/DHCP, AD User, and NTFS Security)
  • Excellent verbal/written communication and documentation skills
  • Experience of supporting remote/VPN users
  • Knowledge and some experience of Office 365 Administration
  • Knowledge of Backup Technologies (Symantec, Cloud Backup)
  • Proven analytical and problem solving skills
  • Knowledge of Wired/Wireless Network technologies (Routers/Firewalls)
  • Good understanding of TCP/IP communication

Desired Skills:

  • Experience in Windows Server 2008/2012 deployment
  • Experience of supporting Apple Mac Books/iMacs
  • Knowledge of Virtualisation Technologies (Hyper-V or VMware)
  • Good Understanding of Networking Fundamentals
  • Knowledge of Server FSMO Roles
  • Knowledge of Active Directory Group Policy

Reference: 34142427

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