2nd Line Support engineer - 30K with benefits

Posted 9 April by Frank Recruitment Group Easy Apply

2nd Line Support Engineer - Up to £30K - London

This company has been delivering an outstanding customer service experience by providing a rapid response and guaranting business continuity resulting in a predominantly referred loyal customer base with fair prices.

The role would require joining the highly experienced and effective support team ensuring that customer service is kept to a high standard. Shifts required are weekdays only and benefits include good holidays, paid overtime, competitive bonus' and career opportunities.

Main responsibilities would include remote or on-site support for desktop and network infrastructure. Duties include:

  • Dealing with and act upon calls and emails
  • Logging and resolving requests
  • Providing help to the service desk
  • Escalating to 3rd line Support
  • Attending site visits
  • Undertake daily maintenance tasks and checks

Skills/Experience Required:

  • Previous experience
  • Logical approach to fault finding
  • Good communication skills
  • Time management
  • Outstanding customer service skills
  • Understanding of or qualification in ITIL
  • Full UK driving License (Preferable)

Desired Qualifications/Education

  • Microsoft Windows 7/8.1/10 desktop environment
  • Microsoft Office 2010/2013/2016
  • Microsoft Server 2008R2/2012R2 Active Directory
  • Microsoft Exchange 2010/2013 Management
  • Microsoft Office 365
  • WAN/LAN troubleshooting
  • A good working knowledge of OSX

If you feel you are suited for this particular role then please do not hesitate to contact Grace on or email your C.V. with the role title in the subject to

Azure, Cloud, Microsoft, Consultant, London, Technical Consultant, Senior Engineer, Architect, Office, 365, Engineer, 2nd line, 1st line, 3rd line, Support

Required skills

  • Technical Consultant
  • Microsoft
  • 1st line
  • 2nd line
  • Engineer
  • London
  • Consultant
  • Support
  • Cloud
  • Office
  • Senior Engineer
  • Azure
  • 3rd line
  • Architect
  • 365

Reference: 34862848

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