2nd Line Support Engineer / 2nd Technical Support

Posted 14 January by HW Select
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2nd Line NOC Engineer - Cheltenham, Gloucester - Commutable from Swindon, Worcester, North Bristol and South Gloucestershire.

The 2nd Line NOC (Network Operations Center) Engineer will be responsible for some of the following;

  • Diagnosing and resolving IT Issues
  • Identifying, troubleshooting and resolving network, application and performance issues within the existing infrastructure
  • Working all 2nd line engineering issues and being the escalation point for 2nd line Technical Support issues
  • Managing incidents through to resolution
  • Ability to juggle multiple incidents and requests


  • 2nd Line NOC Support experience with an IT Services organisation
  • Assist in the technical transition of new clients
  • Exposure to monitoring solutions and ability to diagnose using things like SolarWinds OR PRTG
  • Experience of Anti-Virus, backup and patching solutions in a managed environment
  • Firewall / Router platforms, such as Fortinet, SonicWALL and Draytek
  • Experience of virtualisation technologies like VMWare and HyperV
  • MS Exchange and Active Directory
  • IP sub-netting, routing, WAN and LAN.


  • Salary to £Competitive + DOE - May pay more for righ skills
  • Pension Scheme
  • Group life assurance
  • Eyecare
  • Fun work environment
  • Team and Social events

Please forward your CV urgently

Required skills

  • Technical Support
  • VMware
  • WAN
  • 2nd Line
  • Routing

Reference: 37019197

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