2nd Line Service Desk Engineer - Sheffield - 3 months (Inside IR35)

Posted 26 October by Lucid Support Services Ltd
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2nd Line Service Desk Engineer - Sheffield - 3 months (Inside IR35)

Key Responsibilities:

  • Be the escalation point of contact for level 1 engineers, and continuously review their workloads
  • A proactive approach to supporting wider team with technical challenges
  • Taking ownership of client issues and resolving or escalating as needed
  • To interface with end users by telephone, email and Connectwise/Team Viewer/Log Me In
  • Provide excellent service to end users and set expectations based on client and company processes
  • To manage all service requests to agreed resolution times (SLA’s)
  • Maintain Connectwise & IT Glue with all relevant and up to date detailed information

Skills Requirement:

  • In-depth knowledge of Microsoft Desktop Operating Systems (Windows 7, 8 & 10), as well as Microsoft Office versions
  • Ability to carry out detailed remote IT and peripheral diagnostics
  • Knowledge of Windows Server environments and Active Directory
  • Experience of utilising Service desk management software
  • In-depth knowledge and experience within virtualisation technology
  • Able to diagnose and remediate back-up technologies
  • Troubleshoot, deploy and configure applications, such as security software


  • Works interdependently with all relevant functions (Sales; Service implementation and delivery; Commercial; Marketing; Training)
  • Contribute to creating a good team atmosphere
  • Embraces personal challenges
  • Is resilient, optimistic and open to change
  • Collaborative approach
  • Self-motivated, flexible and works well under pressure
  • Appetite for continuous personal development

If this is of interested then please apply and a member of the resource team will be in contact ASAP

Reference: 44486825

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