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2nd Line IT Technical Support Engineer

Posted 4 January by Microbyte Solutions Ltd Ended

Microbyte are looking for a 2nd/3rd line Technical Support Engineer to assist with their Helpdesk and daily activities, including small development projects and rollouts, site visits, maintenance checks, cloud migrations and more.

Previous experience is critical and unless the candidate can demonstrate a good knowledge of Windows Server, Remote Desktop Services, backup methods and cloud based services, they will not be considered for this role.

Ideally the candidate will have previous experience working in a small business support environment where they have been required to adapt to multiple customers’ requirements and deliver a consistent service throughout.

Role specifics

Probation period: 3 Months

Working Hours: 8:45 - 17:30

Weekends: Only with prior consent - for project work etc.

Roles: Office and site based IT support & maintenance.

Transport: Company vehicles available and must have full UK licence

Good working knowledge of

Windows 7/8 + Windows Server i.e. 2008. 2012

Exchange administration, users, groups etc.

Network printer installations

General Applications, Office, Sage, etc.

Business antivirus software, Sophos, AVGetc.

Malware, spyware, adware removal

Networking concepts including Routers, Switches, copper links

Backups - Cloud based backups, image based backups

Networking protocols, DHCP, DNS, IP, NAT

Remote support methods, Logmein, Team viewer, VPN & VNC

Active directory administration

In order for Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.

Job Type: Full-time

Required skills

  • Cloud Computing
  • Microsoft Exchange
  • Microsoft Office
  • Networking Protocol
  • Windows Server

Reference: 34142071

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