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2nd Line IT Support

Posted 6 March by AMS Contingent Team Ended

2nd Line IT Support

I have a fantastic opportunity for a 2nd Line Service Desk based in Basingstoke.

This is a contract role for initially 4 months with a view to be on going.

2nd Line IT Support - Job Description

  • Provide IT support via telephone, remotely or in person for the resolution of software, hardware or network issues, in line with service level agreements
  • Carry out initial fault finding for technical issues and either resolve or escalate as appropriate
  • Liaise with external third party support teams to resolve issues to a successful conclusion, as necessary
  • Interface with other IT Service teams where required, to resolve/escalate issues
  • Assist with IT related projects and travel to other Cobham regional sites, as required
  • Responding to ServiceDesk tickets within the appropriate service delivery timeframes
  • Setup, deployment and ongoing support of client environments
  • Reporting, diagnosing and resolving technical issues within the environment
  • Complete/support leavers/moves, including permissions, equipment and systems
  • Deploying distribution packages and other software installations via delivery tool
  • Checking backups, remediating issues and tape rotation, as appropriate
  • Configuration and support of voice/video communication systems
  • Day to day support for core Desktop services
  • Active Directory and user account management
  • General network/phone/server support and administration, including patching
  • Provide 1st/2nd line support for business applications on the desktop
  • Ensuring desktop systems comply with patching policy standards
  • Operate to Cobham policies, procedures and standards

Support such other commensurate IT projects and activities, as required

2nd Line IT Support - Skills

  • Minimum of 2 years 2nd line support experience essential
  • A working knowledge of Windows 7/10 and Microsoft Office 2010/2013
  • Phone system support experience an advantage
  • Good understanding of networking concepts and technologies
  • Microsoft, or other relevant vendor certifications desirable
  • Experience of working within a structured service delivery framework desirable
  • ITIL foundation certification an advantage

If this sounds like the ideal role for you either apply below or call James Singleton on

Required skills

  • 2nd line support
  • service desk analyst
  • senior service desk
  • 2nd line IT Helpdesk

Reference: 34620888

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